Question 1

What is a matcha subscription?

Accepted Answer

A matcha subscription is a recurring delivery you set up once. We automatically prepare and ship your chosen matcha at the interval you pick, so a fresh tin or pouch arrives before your current one runs out.

Question 2

How does the iki Matcha subscription work?

Accepted Answer

Pick your matcha and a delivery frequency, then check out as normal. You receive your first order straight away, and every following order ships automatically on that schedule until you change or cancel it.

Question 3

How much can I save with a matcha subscription?

Accepted Answer

Subscribers save 15% off the regular price on every recurring order, for as long as the subscription stays active. There is no separate sign-up fee.

Question 4

Can I cancel my matcha subscription anytime?

Accepted Answer

Yes. There is no lock-in contract and no cancellation fee. You can cancel from your subscription portal whenever you like, and the change applies immediately.

Question 5

Can I pause my subscription?

Accepted Answer

Yes. Pausing keeps your plan and discount saved for later. Reactivate whenever you're ready and your next delivery picks up from there.

Question 6

Can I skip a delivery?

Accepted Answer

Yes. If a tin is lasting longer than expected, skip the next shipment without cancelling anything. Your following delivery returns to its normal schedule.

Question 7

How do I change my delivery frequency?

Accepted Answer

Log into your subscription portal and choose a new interval, from every two weeks up to every twelve. The change takes effect from your next order.

Question 8

How often should I order matcha?

Accepted Answer

Most subscribers land on every four to six weeks. Heavier daily drinkers tend to prefer every two to four weeks, while occasional drinkers often choose every eight to twelve.

Question 9

How long does a 50g pouch of ceremonial matcha last?

Accepted Answer

As a general guide, a 30g tin holds roughly 15 to 30 traditional bowls, so it typically lasts two to six weeks depending on how often you whisk.

Question 10

How long does a 100g pouch of matcha last?

Accepted Answer

A 100g pouch generally provides 50 to 100 servings, which suits daily lattes, smoothies or baking and tends to last six to twelve weeks for most households.

Question 11

Is subscription matcha as fresh as a one-off order?

Accepted Answer

Yes. Every subscription order is prepared and shipped fresh from our Victorian warehouse on the same day-of-dispatch standard as one-off orders, sourced from the same Kagoshima farm.

Question 12

Can I subscribe to ceremonial-grade matcha?

Accepted Answer

Yes. Our full range, including the first-harvest ceremonial matcha, the latte blend, the acai superfood blend and the culinary powder, is all available on subscription.

Question 13

Is there a minimum subscription period?

Accepted Answer

No. There is no minimum term and no lock-in contract. You're free to cancel after a single delivery if it isn't right for you.

Question 14

Are there any cancellation fees?

Accepted Answer

No. Cancelling is free and takes effect immediately from your subscription portal, with no exit charge of any kind.

Question 15

When will I be charged for my next delivery?

Accepted Answer

Your card is charged a short time before each scheduled shipment, and you'll see the upcoming date listed in your subscription portal at all times.

Question 16

Can I update my payment method?

Accepted Answer

Yes. You can update your card details at any time from your subscription portal, and the new card is used from your next scheduled charge.

Question 17

Can I change which products are in my subscription?

Accepted Answer

Yes. Swap between ceremonial, latte blend, acai blend or culinary matcha before your next shipment locks in, directly from your portal.

Question 18

Do you ship matcha subscriptions Australia-wide?

Accepted Answer

Yes. We ship subscriptions to every state and territory in Australia, with free shipping on any order over $50.

Question 19

Is a matcha subscription cheaper than buying one-off?

Accepted Answer

Yes. Subscribers pay 15% less than the one-off price on every delivery, which adds up to meaningful savings across a year of regular drinking.

Question 20

What's the best matcha subscription in Australia?

Accepted Answer

The strongest matcha subscriptions combine single-origin, lab-tested matcha, a flexible delivery schedule, easy cancellation and genuine savings. iki Matcha's subscription is built around those four things.

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